Effective March 26, 2020, UPS has suspended UPS service guarantees until further notice due to the COVID-19 pandemic. Shipments created during this time are not eligible for service refunds.
Avoiding Undelivered Shipments: As some businesses have reduced hours or closed, please check that your recipient is still receiving shipments. If the location is closed, UPS will hold your shipment and attempt to complete the delivery at a later date if the receiving location has indicated to UPS that it will re-open within 9 days. However, if the location is closed indefinitely, UPS will return the package to the sender.
Commitment times for UPS Next Day Air Saver® and UPS 2nd Day Air A.M.® services scheduled for delivery on or after March 30, 2020 will be extended to end-of-day until further notice.